Bernina Express trip ruined because Rhätische Bahn removed the only accessible panoramic coach without notice, two months after I had booked it. I did not take it well. https://youtu.be/tnpMyDx0K-Y @seatsixtyone @railnigel @mikeroebuck53 @Vitam_Diligere
@bav_oft_uft Können Sie mir bitte sagen, ob dies ein Verstoß gegen Gesetze oder Vorschriften ist? In England dürfen Züge nicht in jeder Reiseklasse ohne Rollstuhlplätze fahren. (zur Vereinfachung.) Hat die RhB gegen ihre Konzessionsbedingungen verstoßen? Danke! @christiane
@Doug_Paulley @railnigel @mikeroebuck53 @Vitam_Diligere Sorry to hear that Doug. The Allegra unit that hauls it has wheelchair spaces & accessible toilets, plus opening windows - many prefer it to the curved non-opening-windows of the pano cars. That should have been a Plan B!
@seatsixtyone @railnigel @mikeroebuck53 @Vitam_Diligere I was wanting much beer :-)
@Doug_Paulley @seatsixtyone @railnigel @mikeroebuck53 @Vitam_Diligere Sorry this happened to you. i just watched that video and wished the outcome was better @rhaetischebahn. Should have refunded you your full trip cost/fly you out again and make it right.
@inoobkilervip @seatsixtyone @railnigel @mikeroebuck53 @Vitam_Diligere @rhaetischebahn They still could. I hope they do...
@Doug_Paulley @seatsixtyone @railnigel @mikeroebuck53 @Vitam_Diligere Another jawdropping tale of incompetence, buck-passing, lousy internal processes, and of course lukewarm concern and shoulder-shrugging impotence on the part of the station staff who don't even communicate sensibly to each other. It wouldn't be this hard if they just cared a bit
@AlfredoBGarcia @seatsixtyone @railnigel @mikeroebuck53 @Vitam_Diligere Thank you! That's why I reacted as I did. Translation of some Italian spoken by staff around me is entertaining. "No I'm not saying anything you're all beautiful" "I'll go and see who put this * * in there instead of putting..." "so he will never do anything never anything"
@Doug_Paulley @seatsixtyone @railnigel @mikeroebuck53 @Vitam_Diligere I am so sorry Doug. I feel your pain. Your story made me so sad. Able bodied people will never understand all the disappointments we face trying to lead our best lives. I hope you enjoy the rest of your trip despite your awful experience with this ‘bucket list’ part
@Annie33131781 @seatsixtyone @railnigel @mikeroebuck53 @Vitam_Diligere thank you! yeah I managed to enjoy some of it. and solidarity to you.
@Doug_Paulley @seatsixtyone @railnigel @mikeroebuck53 @Vitam_Diligere Just appalling Doug. I’m so sorry you & your PA were treated despicably. It’s all just rubbish but the bit that got to me was the ‘pissing in a bag’ 😱 Those of us with different plumbing wouldn’t even have had that option. And the ‘not very sorry’ refund adds insult to injury 🤬
@Doug_Paulley @seatsixtyone @railnigel @mikeroebuck53 @Vitam_Diligere Sorry you experienced appalling ableism by Rhätische Bahn Doug Especially after planning and booking your bucket list trip two months ago, only to have the memory ruined because shamefully Rhätische Bahn don’t care about disabled people and had no Plan B
@Doug_Paulley @seatsixtyone @railnigel @mikeroebuck53 @Vitam_Diligere Absolutely disgraceful @rhaetischebahn do better! Your errors and your incompetence are your problems to fix. How dare you make it the problem of the disabled customer.
