tamara

The project had been downgraded for some time but when I randomly upgraded the project in October, there was a bug in the code from an Upwork engineer. The app accidentally stored 1PB of data in GCS despite only running on Oct 18. I woke up to my card declining a $61,200 charge and immediately downgraded the project.

The engineer resolved it and brought the cost down (in the process incurring another $7k day) but I’m still on the hook for the debt. I’ve never incurred such large charges in the past, and this situation was beyond my control.

I've been in touch with support for several months, but there seems to be internal confusion about the billing case, and they rejected my adjustment/credit request. They were telling me to reach out to my account manager or FSR, but never connected me with one.

I'm not able to get in touch with anyone except the automated chat, which just sends me a template-like email from a different name every 7 days (Venkatesh, Sai, Praveen, Abdullah). I'm also not eligible to upgrade to a higher support tier.