One passport renewal experience I must share......so you don’t have to go through the same struggle. I am writing to formally raise a serious concern regarding the deeply frustrating and poorly managed experience my wife and I recently faced at the passport office during her
But what followed exposed how badly the system is designed and how insensitive and careless some passport officials can be. At the 2nd counter, my wife was told I must sign the form in front of an officer. Fair enough. I was on the way but would reach post 5 PM, and the office
She waited for a while, then tried to reschedule online only to find that the portal blocked rescheduling, saying "Maximum attempts done." Still trying to resolve the issue, she approached a female officer, who instructed her to come back at 9 AM the next day with me, and she
So we both showed up at 9 AM the next day only to be stopped by a rude security guard who arrogantly declared there’s “no such offline appointment” and refused to let us in. After 10 minutes of insisting that no one chooses to waste their day like this unless called, he finally
We showed her the portal again rescheduling still disabled. Turns out, the 2nd counter officer didn’t close the application properly yesterday. Due to that, we were stuck in limbo with no option to move forward.
She then asked my wife to go to another section and explain the entire scenario. After about 1 hour, they finally gave a new token and resumed the process. BUT I wasn’t allowed to go inside to sign. Instead, my wife was told to bring the form outside for me to sign. So now the
Let me ask: ▪️ Why is there no escalation mechanism at the passport office for genuine cases like this? ▪️ Why is a security guard acting like he owns the office, deciding who gets to enter and who doesn’t? ▪️ Why is common sense so uncommon in Indian government offices? ▪️ Why
Additionally, I cannot ignore a troubling question: Was the rescheduling option deliberately disabled to force us to repay the ₹1,500 application fee? When citizens face a genuine, minor issue....especially due to an oversight or incomplete internal processing.......blocking
This entire ordeal caused mental stress, wasted time and reflected a deep-rooted systemic apathy. We are shocked at how casually citizens are made to suffer due to internal mismanagement and arrogant behavior from certain officials. I urge your office to investigate this
Let me be clear.....I am not exaggerating any part of this. Everything I have written here is exactly how it happened. Yes, I made a genuine mistake by missing a signature in one of the columns, and I fully admit that. But what followed was an exhausting, illogical, and