Auditor General reveals that the government paid Sh492 million plus $414,000 for eCitizen services to Electronic Citizen Solutions Ltd, a company not in the contract.

Further, Auditor General reveals that Sh142 million and $414,000 was irregularly paid for eCitizen payment gateway services — yet the government was paying to use its own platform

Auditor General reveals unauthorized diversion of revenue on eCitizen. Over Sh68 million and $48 million was received through an unapproved account named 'pesaflonz' at Equity Bank — not listed by the National Treasury. The full amount collected remains unknown as bank

The report also reveals massive inconsistencies in eCitizen settlement reports. For the Tourism Fund, Sh2.2 billion was due, but only Sh1.7 billion was settled — leaving a gap of Sh515 million. This raises serious concerns about the accuracy and reliability of the system.

Auditor General reveals Sh127.8 million was irregularly transferred from eCitizen Paybill 222222 to private entities on 25 Jan 2024, instead of the official KCB Settlement Account. No approvals or supporting documents were provided.

Auditor General reveals that 4 bank accounts used on the eCitizen platform had no approval from the National Treasury. Operating unauthorized accounts risks loss or diversion of public funds.

Auditor General reveals Treasury collected Sh1.8 billion and $3.3 million from the public using the wrong fee. Instead of charging a percentage as required, they charged a flat Sh50 or $1 per transaction. (Another Sh349 million was overcharged between Dec 2023 and June 2024)

Auditor General reveals the eCitizen platform has no Standard Operating Procedures (SOPs) for key processes like revenue collection, user access, or service onboarding. This lack of clear guidelines risks errors, poor accountability, data exposure, and system disruptions.

Auditor General reveals Treasury had no Service Level Agreements (SLAs) with financial service providers handling eCitizen revenue. This means no set timelines for how often or how fast they should remit collected funds.

On ownership of eCitizen, audit reveals that despite a handover deal in Jan 2023, the government still lacks full control of the platform. Webmasters Ltd continued to manage key functions, creating a single point of failure for critical government services.

Audit reveals that despite a handover deal signed in Jan 2023, Webmasters Kenya had not fully transferred key components of the eCitizen platform to ICT Authority by July 2024. Failure to hand over the source code and system controls leaves the government dependent on the

Audit reveals that Webmasters Kenya was engaged to run the eCitizen platform from 2015 to 2023 without a valid contract. Over Sh105 billion and $174 million in collections were processed during this period, earning the vendor Sh1.9 billion and $3.6 million in commissions —

Audit reveals major gaps in security, privacy, and business continuity on the eCitizen platform. Weak system controls and limited access hindered full assessment. Past downtimes show the platform is vulnerable—posing risks to critical government service delivery and revenue

Audit reveals the National Treasury failed to provide collection account statements to support Sh35.5 billion received via eCitizen. Despite using multiple banks and payment channels, key records were missing—raising accountability concerns.

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@moneyacademyKE How people sing KUMI BILA BREAK is what amazes me! I don't even know what to say with these fraudulent revelations

@moneyacademyKE The appropriate measures need to be taken to prevent future occurrences. It’s shocking, to say the very least.

@moneyacademyKE But surely, let’s keep hearing lectures on "efficiency" and "digitization" while the public is being robbed in broad daylight. This isn’t a government — it’s a heist with a login page.

@moneyacademyKE Thank you for providing a satisfactory explanation to the public.

@moneyacademyKE Without mentioning the private entities where the money was transferred, the auditor is inadequate, shows incompetence

@moneyacademyKE AG and her Deputy are both Kikuyus!They have evidence of corruption. GO TO COURT!! OR FOR USE ONLY IN POLITICS?

@moneyacademyKE You all saw him face land grabbing charges You witnessed his Crimes Against Humanity You told him to come clean on Juma and Yebei Murders We all witnessed him get elected Now we act shocked when he repeats the crimes.

@moneyacademyKE Where is Omtata to go to court?

@moneyacademyKE The ICT cabinet secretary is a gynecologist nothing to address here

@moneyacademyKE @miminiyusufu read. It starts at the very top of the office

@moneyacademyKE Shouldn't Kenya be closed for renovations? Sounds like a crime scene, like a bad movie. Kenya has never experienced the kind of corruption happening, sad

@moneyacademyKE Is wantam fulfilling prophecy ?

@moneyacademyKE Bana in whose hands are we safe?

@moneyacademyKE These revelations are causing fatigue now....ACT on them @NAssemblyKE

@moneyacademyKE And the looting continues...

@moneyacademyKE We must all agree that this government has done everything wrong, because we have irregularities in everything they have been involved with since they KK came into power.

@moneyacademyKE And nothing will happen all in the name of political money for campaigns and empowerment drives handouts.

@moneyacademyKE With this kind of thieving and they lecture us on how inflation has reduced since they assumed office. They're shameless.

@moneyacademyKE wtf! Yani nikazane kulipa DL, good conduct, birth certificate, passport. i don’t even get service fast enough wanajikokota ka magunia, alafu mjinga achukue iyo pesa yote aweke kwa mfuko & still show me a middle finger 🖕🏽 that i can do nothing about it. Waaah pain is too much!

@moneyacademyKE Thanks @moneyacademyKE you deserve your flowers. You've been doing a wonderful job

@moneyacademyKE Bringing KANU back after tasting real development and accountability was a self-inflicted curse. A nation that forgets pain rewrites its own downfall.