@bchydro I’m cutting up tomaters and roasting some taters and the power goes out. 💥 4 hours later, no update. ESTIMATE PLEASE… I’m freezing and starving.

@snippetzJ_ Hi there, a crew is currently on site and they expect to have power restored by 11 p.m. Thank you for your patience.

@bchydro Any update? Please

@Burnaplaza63525 Hi there, a crew is currently on site and they expect to have power restored by 11 p.m. Thank you for your patience.

@bchydro Can you confirm if a crew is actually onsite to resolve? Your 5:38 update now states ‘crew assigned’??

@Bogey_Putt Hi there, thanks for reaching out. It might be that crew arrived and assessed the problem needed different equipment or personnel to tackle the problem. Please continue to check our mobile site for updates: http://bchydro.com/power-outag...

@bchydro Is there someone besides the place where the wire is down that can confirm that the crew are indeed working on it? The status page hasn’t updated since the estimated crew arrival time.

@meetboring Hi there, our crews will provide an update when we have new info or there’s a change in status. If you’re not seeing an update, that’s currently the latest info we have, and we’ll update it as soon as we can. Please check back periodically for outage updates:

@bchydro A crew is currently on site, as of 3 hours ago? Not according to your own site. 2 hours without a status update? Almost 4.5 hours without power to approximately 12K residents, while considerably smaller outages show crews on site almost immediately. Stat staffing issues?

@Tristanican Hi there, a crew is currently on site and they expect to have power restored by 11 p.m. Thank you for your patience.

@bchydro Any ETA please ? Website is showing last updated around 6:33pm.

@kuunalsingh Hi there, our crews will provide an update when we have new info or there’s a change in status. If you’re not seeing an update, that’s currently the latest info we have, and we’ll update it as soon as we can. Please check back periodically for outage updates:

@bchydro How are crews just getting there now after 3 hours?

@CoryS69841 Hi there, we understand outages are frustrating. Our crews will provide an update when we have new info or a status change. If you’re not seeing an update, that's currently the latest info we have, and we'll update it as soon as we can. Please check back periodically for outage

@bchydro Can you guys at least provide an estimate? Its been almost four hours .

@mishaxhi819 Hi there, our crews will provide an update when we have new info or there’s a change in status. If you’re not seeing an update, that’s currently the latest info we have, and we’ll update it as soon as we can. Please check back periodically for outage updates:

@bchydro I hope somebody would provide an estimate.

@Ben992702085752 Hi there, thanks for reaching out. Crews are on the way to the outage and expect to arrive by 7:35 p.m. They’ll be sharing updates here: #outage=2647741 class="text-blue-500 hover:underline" target="_blank" rel="noopener noreferrer">https://www.bchydro.com/power-...

@bchydro An estimate would help

@JohnSmithrn6h Hi there, our crews will provide an update when we have new info or there’s a change in status. If you’re not seeing an update, that’s currently the latest info we have, and we’ll update it as soon as we can. Please check back periodically for outage updates:

@bchydro It say crew arrives estimate 7:35pm, are there still no crew on site??

@VeiledVenture Hi there, our crews will provide an update when we have new info or there’s a change in status. If you’re not seeing an update, that’s currently the latest info we have, and we’ll update it as soon as we can. Please check back periodically for outage updates:

@bchydro When can I expect power to be back?

@sangheon96 Hi there, our crews will provide an update when we have new info or there’s a change in status. If you’re not seeing an update, that’s currently the latest info we have, and we’ll update it as soon as we can. Please check back periodically for outage updates:

@bchydro This is absolutely ridiculous. It’s now over 4 hours without electricity and power, especially over dinner time and cold weathers. When will we get power? We deserve a specific time and answer.

@tswiftvancity Hi there, our crews will provide an update when we have new info or there’s a change in status. If you’re not seeing an update, that’s currently the latest info we have, and we’ll update it as soon as we can. Please check back periodically for outage updates:

@bchydro How long is gonna be ?

@MariaC_rena Hi there, our crews will provide an update when we have new info or there’s a change in status. If you’re not seeing an update, that’s currently the latest info we have, and we’ll update it as soon as we can. Please check back periodically for outage updates:

@bchydro Any update? We are now in throwing out perishable stage of the outage because you haven’t given timely accurate information. In fact, it’s misleading because it suggests that crews were coming when clearly they still have not arrived (at least according to the website.)

@Hup_Holland Hi there, we understand outages are frustrating. Our crews will provide an update when we have new info or a status change. If you’re not seeing an update, that's currently the latest info we have, and we'll update it as soon as we can. Please check back periodically for outage

@bchydro This map seems off. We’re in the upper red section and have power.

@bchydro “They’re sharing updates here”

@bchydro I heard a loud boom and saw a bright flash from my balcony. The the power was out. Crazy

@bchydro You people are completely incompetent. These outages shouldn't be happening as often.

@bchydro Was it trees?