⏱️ At this time, we estimate that disruption to our services will end at 21:00. All lines are blocked and your journey is likely to take longer. We will let you know if this changes or when we have more information.

🎫 Your ticket will be accepted, at no additional cost, on the following services: 🚌 Transport for London Buses between, Waterloo-Clapham Junction-Wimbledon-Surbiton-Hampton Court-Putney-Richmond-Feltham

🎫 Your ticket will be accepted, at no additional cost, on the following services: 🚄 District Line between Wimbledon, Richmond and Embankment. Change for the Northern line for London Waterloo, in both directions. London Underground Bakerloo Line between London Paddington and

@SW_Help what if i tapped my tap2go card in at egham and am now stuck at chiswick? will i be refunded for the journey if i tap out and will i be refunded for the cost of the bus from chiswick to barnes?

@i_knowplaces_ Hello, you will be able to claim a refund via our website here. https://www.southwesternrailwa... ^GG

@SW_Help When will you be approving taxis back to Woking? Desperately trying to get home for my son’s 7th birthday and currently both my husband and I are stranded in London

@elledenning Hello Elle, sorry there are no taxi claim backs in place for this issue. ^GG

@SW_Help Is there ticket acceptance on london underground and buses?

@W0mble88 Hi, yes we have ticket acceptance on London Underground and TFL buses. ^RC

@SW_Help How long is this likely to take? Im just stood here, i'll find other routes if required.

@LeafLGBTQ Hello, where are you travelling to and from? ^GG

@SW_Help Can we expense a taxi back to farnborough ?

@surprisemfckr86 Hello, currently there is no taxi claim back in place ^GG

@SW_Help Is this another casualty on tracks? This is the second time in 11 days been stranded, where is the welfare?!

@DonaldsonL9917 Hi, emergency services are dealing with the incident at the moment. Unfortunately we do not have any further information. ^RC

@SW_Help Vauxhall station has been evacuated! Can you provide another update please?

@2Razzer95 Hi, unfortunately emergency services are dealing with an incident near the railway so the station has been evacuated. ^RC

@SW_Help Hi, do you know when the 17.05 train will leave from Waterloo to Winchester?

@shyam24nov Hi, I wouldn't expect the service to leave for a while due to the emergency services dealing with an incident near the railway between Waterloo and Clapham Junction. ^RC

@SW_Help Do I have clearance to use my ticket on alternative routes (heading to Wokingham and would like to go via paddington and reading)

@rugby_wrestles Hello, yes we have ticket acceptance in place for GWR services to go via Reading. ^GG

@SW_Help Daughter stranded again at Clapham the second time in 11 days, can someone take the decision to allow taxis to Woking!!!

@Lottie_Glover Hi, we are awaiting a response regarding this. Apologies about the delay. ^RC

@SW_Help I need to get to Basingstoke. What do I do?

@KeyringHardhat Hello, we have ticket acceptance for GWR in place if you go via Paddington and then travel to Basingstoke from Reading. ^GG

@SW_Help What's the expected wait time on trains getting into Waterloo? I'm currently stuck at Surbiton, and need to be on a @AvantiWestCoast train from Euston at 19.13... which I'm assuming nobody is gonna cover the cost for, but rather charge me an extra £120 for the privilege.

@SW_Help I have an advance ticket on the 17:35 Waterloo to Southampton airport. Can I catch any available service (when there is one…)?

@SW_Help I’m stuck in Wimbledon trying to get to Guildford and have been told no trains until 9. If there’s no taxi sign off how am I expected to get home?

@SW_Help Hi! I’m currently stuck in Virginia Water trying to get to Bracknell. Am I allowed to book a taxi?

@SW_Help How do you suggest I get to New Milton? This is the second time this has happened in a little over a week, and I'd rather not be stuck here until the line opens... Again.

@SW_Help How can I go to Woking from Hersham?

@SW_Help Any tips on getting to Egham from Vauxhall?