@m_franceschetti Hey @m_franceschetti, thanks for giving an update and committing to fixing the Pod's dependence on your backend. I really hope the fix is comprehensive – e.g. even if my home internet goes down, I can still use my Pod normally via a local connection. It'd be really great if those

@paulashbourne Thanks Paul. Let me fix this first, ship an outage mode and then we will look at the next features ;)

@m_franceschetti I know today has been rough. I’m excited to see how this challenge pushes you to innovate and make Eight Sleep even better.

@BDoma Thanks man

@m_franceschetti If the Eight Sleep can’t work offline, it’s not minimally viable in my opinion. Disrupting sleep of customers who pay a premium to optimise their sleep is a significant failure I’ve now experienced multiple times.

@josh_odgers We will work the whole night+24/7 to build an outage mode so the problem will be fixed extremely quickly

@m_franceschetti Mine is still not working — it went super haywire and still seems to be turning on and off randomly with the inability to stop or control it. I had to unplug it. I tried to get it going again and it’s still uncontrollable with the system turning on and off.

@Arlenv1 Now all the features should be working

@m_franceschetti You must implement a local control option.

@TravisMWhitaker Yes, it is coming today, tomorrow at the latest

@m_franceschetti Would be great if my bed wasn’t stuck in an inclined position due to an AWS outage. Cmon now

@Brandon25774008 We are rolling out a fix as we speak

@m_franceschetti Having received my Pod 5 yesterday, I’m disappointed, as I’ve been eagerly waiting for this product and did not expect setup issues on the first day. Could you please confirm if your services have now resumed? I’d like to set up the Pod later today.

@zaynibraimo Confirmed

@m_franceschetti Still can’t connect to my pod via the app. I’m sending my wife your way if her bed isn’t cool tonight.

@_Haliax Can you DM me?

@m_franceschetti Action #2 is not a real solution. You should make internet connectivity completely optional and stop requiring subscriptions. Do that and watch your sales skyrocket. I think you underestimate the extent to which people hate subscriptions, especially for a bed.

@m_franceschetti Why did you choose us-east-1? You do realize most AWS outages have been in us-east-1 because it is the most crowded. Why not choose another US region?

@m_franceschetti What fucking retard decided a bed needed an internet connection Why did so many fucking retards buy them

@m_franceschetti Imagine a world where you blame AWS for making your mattress dysfunctional

@m_franceschetti Honestly this is hilarious. An AWS outage messes up people's beds. What could be funnier than that?

@m_franceschetti Is 16+gb/mo a normal amount of telemetry? Can you not do any local compute of “get hot” or “get cold” with a multi core processor and multiple gigabytes of memory? Can’t just repeat the previous nights settings? It’s bad enough that you slapped a $200/yr subscription on things,

@m_franceschetti Good response in the comments here.

@m_franceschetti Imagine buying a bed you can't sleep in when the internet has an issue. 😅

@m_franceschetti The forced internet requirement and constant telemetry needs to go. I've had so many issues because of it. The app doesn't even boot up until you're connected. Worse, the unit constantly sends over 500mb of data to your servers a day. I don't understand why you can't just make a

@m_franceschetti I am your target demographic. I sleep HOT, my wife snores, and I have the money for your product.... but I have been to eightsleep website many times and the internet connected "sleep as a service" subscription model turns me off to it every single time.

@m_franceschetti Why did you use only the worst reliability region? Shouldn’t you set least have a backup region?

@m_franceschetti This is one of the biggest advertisements against this product I’ve ever seen. There is absolutely no reason it should need a server connection. The main reason people buy these is for cooling the bed, even if it tracks sleep, there is no reason it couldn’t be run locally. That

@m_franceschetti Im really good at testing things. Let me have whatever bed this thing is. Ill hack and exploit it. Ill put 4 hours of technical analysis in on it.

@m_franceschetti if your team doesn't know how to run your infrastructure on a separate cloud provider or even bare metal, then that's your next engineering focus for the company