@pmddomingos so you think CRM is easy

@AccVedic26427 No, I think it could be way better.

@pmddomingos You honestly have no clue how many apps/systems are built on top of salesforce. It’s the modern era COBOL (Active user of a variety of vendor/products that run our businesses ) AI crap is not going to solve for the millions of db schemas hosted in salesforce over the next

@pmddomingos I bought $CRM since it’s in a deep correction Then as a user, I realized just how outdated and clunky the workflow is. There is a lot of opportunity for automation that just isn’t being done. They’re a LONG ways away from being a modern, user-friendly workflow. The user

@pmddomingos They’re vulnerable because CRM is fundamentally about data capture and retrieval. AI does both better and faster. Unlike Adobe or Microsoft where the creative tools have decades of muscle memory, nobody has muscle memory for filling out Opportunity fields. It’s pure friction.

@pmddomingos Define big and tech

@pmddomingos This will be the biggest myth of the decade.

@pmddomingos Nope. Salesforce has very good connections with traditional corps. They just need to repackage LLMs into their product and sell to current customers (who almost never change providers). And they are doing it actively: Missionforce, Agent Fabric, Agentforce Vibes...

@pmddomingos 100%. Discussed this a few days ago with colleagues. It'll be relegated to a tool at the end of a chain at best. Ontology based AI systems like Palantir's approach will rule. I've built mini versions of them using graph db tech, n8n, connectors, AI ++. The flexibility, power,

@pmddomingos I'd never bet against @Benioff. Time tested CEO even though AI is probably disrupting traditional CRM.

@pmddomingos He meant that most companies that use Salesforce will either Vibe-code their own CRM or build it in-house using their own software engineers.

@pmddomingos Salesforce has a shit product. I’ve been in sales for 20 yrs. It’s way too complex for the average salesperson and their app is completely useless.

@pmddomingos Poke holes into this argument. Would large corporations dump $CRM products for new ones and go through a large training cycle for their organizations? @grok

@pmddomingos You really think Salesforce, of all companies, won't weaponize AI to protect the moat they've spent decades building?

@pmddomingos They will be Blockbuster video. I bet they are actually chapter 11 by 2030. Bookmark this tweet. The more they throw at “AI” the more they have to recoup in prices one day— and there are nimble startups like @lightfld actually eating their lunch with YC founders and anyone with a

@pmddomingos Salesforce would be destroyed even without AI but it certainly will be an accelerant. Total parasites.

@pmddomingos Totally agree. The whole point of these software that offered a lot of customizations were to address better specific customer process. With Ai you csn have something really tailored made to your needs and process.

@pmddomingos Nah. Salesforce is entrenched in big companies. Sunk cost bias will keep it alive.

@pmddomingos Salesforce and Adobe are both primed for disruption. They charge too much for products whose core functions are easily vibe-coded, and most users never use 80% of the remaining features. My employer got rid of Salesforce and built a much simpler CRM this year.

@pmddomingos Every major BigSaaS platform will be disrupted. The economics of software products have completely shifted, and they are simply not operationally positioned, or nimble enough, to respond to what is coming.

@pmddomingos thank god. Salesfarce is awful

@pmddomingos It can be better and cheaper! I use @HubSpot and they already started dropping prices for their plans. It is only a matter of time for @salesforce to drop their subscription plans.

@pmddomingos Didn't they already pivot to AI?

@pmddomingos The biggest winners in AI are those with tons of rich data on the subject matter, which means Salesforce will evolve into an AI-powered tool and continue doing what it's already doing faster and more efficiently.

@pmddomingos I thought you didn't believe in AI, please elaborate.

@pmddomingos The vulnerability is real, but the timeline matters: Salesforce's moat isn't the software, it's the integration ecosystem. 3,000+ apps, years of customer data, embedded workflows across entire orgs. AI can build a better CRM in weeks, but migrating off Salesforce. That's a

@pmddomingos I’m curious as to why you think this, Im torn on this one. Agentforce 360 is Salesforce’s answer to Ai, but it’s setting up a real clash with Microsoft as Dynamics 365 pushes deeper into CRM territory. Still, switching off Salesforce is brutal; no company enjoys overhauling its

@pmddomingos Salesforce pioneered CRM, yet AI agents are poised to automate entire sales pipelines autonomously. Legacy platforms may struggle as conversational AI redefines customer engagement from scratch. The shift is inevitable. 🤖

@pmddomingos You still need a system of record for your data. It’s not about next AI poster boy to come up with new CRM. It’s about making it easy to migrate your CRM database to hyper scalers and replicate workflows and dashboards on top. Performance of guys like Clari will be a leading

@pmddomingos When its cheaper to describe your business needs and have bespoke solutions that fit you to a T generated on demand than it is to try to contort to fit into off the rack software the whole reason for centralized/shared off the rack software is eliminated.

@pmddomingos Funny. If that’s as simple as it sounds, Salesforce wouldn’t be where it is now. They have partnership with Anthropic and they have been building AI stuff for quite a while like Einstein, Slack AI integration etc., they probably know what they are doing than us.

@pmddomingos They just made an acquisition of an AI company that tracks the user from end to end. More decision points for the customer and more relativity. Don’t think it’s salesforce.

@pmddomingos And all sales people?

@pmddomingos They couldn’t even disrupt themselves with agent force.

@pmddomingos Palantir singlehandedly driving the last stake in their grave. Marc “Big Ed” @Benioff can’t handle the truth. $CRM is a dinosaur in the field of enterprise software

@pmddomingos AI kills the Salesforce you hate, not Salesforce. Clicks turn into agents. The UI becomes an API. They raise ARPU, SIs eat the bullet, and 12 tabs turn into 1 task feed. The first bodies are the SIs on top, not the vendor.